Higness Full Groom

Does your cat need a full haircut?
Book a full groom based on weight or breed.

Does your cat need a trim?
Book a petit groom (trim paws, sanitary and around eyes).

Does your cat just need a bath?
Book a Royal Bath.

If you do not select a preferred groomer, you will be booked with the first available.

If a specific date/time needed is not showing as available, please feel free to contact us to check for a recent cancellation or waiting list.

If is a new Pet, please add the information at on the website. Remember, proof of vaccinations is required.

Pick up/ drop off by yourself, or we can do it for you.

Royal Pet Bakery and Grooming Privacy Policy

Last updated: Dec 1, 2023

Royal Pet Bakery and Grooming respect your concerns about privacy. This Privacy Policy (“Privacy Policy”) explains the type of information we may obtain from individuals who visit our websites (each, a “Site” and collectively, “Sites”) or use our mobile applications (each, an “App” and collectively, “Apps”), which includes tools such as chat available through our Sites and Apps.  It also explains the type of information we may obtain from individuals who otherwise connect with us offline, such as by phone (“Offline Services”, and collectively with all Sites and Apps, the “Services” or individually, a “Service”). When we use the term “including”, it shall mean “including but not limited to”.  In addition, this Privacy Policy sets out how Royal Pet Bakery and Grooming may use, disclose and protect your personal information.

INFORMATION WE OBTAIN

i.-Information you give us. We collect and maintain information that you may provide to us through your use of our Services, including your name, shipping address, billing address, payment card information, telephone number(s), email address(es) and purchase/return/exchange data and pet information. For example, when you: 

-Set up your account and/or make online purchases, you will be asked to provide information necessary to facilitate the transaction, such as contact and payment information);

-Enter our contests, sweepstakes or other promotions, you may be asked for information necessary to fulfill the promotion;

-Post comments or other content in publicly-available forums on our Services (g., Product reviews, Q&A forum), anything you post will be available to us as well as visitors to our Services;

We also may collect information about your pet(s), including name, breed, gender, birthdate, size, weight, prescriptions, veterinary and pet health information, pet insurance information, and photos. 

ii.-Information we obtain by automated means. We may use technology to automatically obtain other information about you and your devices when you visit our Site, use our Apps or view our advertisements online. For more information, see the “Cookies and Interest-Based Advertising” section of this Privacy Policy, below. This information helps our Sites and Apps work correctly and supports our marketing and analytics efforts. This information includes, but is not limited to, device type; device settings;  Internet browser information; operating system information; IP address; mobile device identifiers; software version; phone model; phone operating system; mobile phone carrier information;  precise geolocation data; the date, time and length of your stay on our Sites and Apps; and the referring website, specific pages accessed and other actions you take on our Sites and Apps.  Additionally, your chats, phone/video calls and other interactions with our customer service team may be recorded. We may obtain other information from you from time to time by providing appropriate notice. 

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

We also use a third-party session replay service that records users’ interactions with our Sites and Apps, including users’ clicks, mouse movements and scrolls.  

Information we obtain from other sources. We may receive information about you from other sources to, for example, help us correct or supplement our records, improve the quality of our Services, prevent or detect fraud and support our marketing and analytics. Such sources may include information collected from payment processors, data brokers, third-party ad technology companies, veterinarians, insurance companies, shelters, and shipping carriers. We may use this information consistent with this Privacy Policy. 

Third-Party Web Analytics Services. We use third-party web analytics services on our Sites and Apps, such as Google Analytics. The service providers that administer these services use automated technologies to collect data (such as IP addresses, cookies, and other device identifiers) to evaluate the use of our Services. To learn more about Google Analytics and how to opt out, please visit www.google.com/analytics/learn/privacy.html.  

HOW WE USE THE INFORMATION WE OBTAIN 

We may use, process and disclose the information we collect about you for our business purposes, including: 

-Fulfilling orders and responding to your questions and requests. We may use your information to provide you with transactional assistance, such as fulfilling your order, processing your payments, providing you with customer and technical support including through the automated and live chat features on our Sites and Apps and maintaining transcripts of chat communications, , offering new products and services, and ensuring the proper delivery of the products and services you order from us. 

-Creating and maintaining your account, and communicating with you. We may use your information to create and maintain your account, including, where applicable, by updating your pet profile with information provided by your veterinarian about your pet. In addition, we may use your information to contact you about (1) updates to this Privacy Policy or our Terms of Use; (2) changes to our Services, products and programs; (3) reviews, comments or other feedback you provide about our products or Services; (4) issues with your orders; or (5) product recalls. 

-Improving and personalizing our products and Services. We may use your information to make improvements to our products and Services, as well as personalize our Services to meet your preferences and needs, customize your experience with us and provide you with a consistent experience across the devices you use.  

-Reviewing Site and App trends and customer interests. We may also use your information to analyze the way you use our Sites and Apps and understand your interests, including by combining information we receive from you and your devices with other information about you that we receive from other sources.  

-Sending and improving marketing communications. We may send you communications about promotions or offers via regular mail, email, text messaging or other electronic channels, including ads on Social Media Services. We may use information, including information collected across different online services and from the various devices you may use, for marketing and analytics purposes and to deliver marketing communications based on your behavior and interests. 

-Promoting our products or Services. If you complete a product review, submit feedback or provide an image of your pet(s), we may use your submission for commercial purposes, to promote our products and Services, or to send you personalized content, including pet portraits, thank you notes and holiday cards.  

-Administering promotions, such as sweepstakes and contests. We may use your information to administer sweepstakes, contests, and other promotions if you choose to participate. 

Detecting and preventing fraud. We may use your information to protect against, identify and prevent fraud and other criminal activity, claims and other liabilities. 

Complying with law. We may use your information to comply with and enforce applicable legal requirements (including to maintain pet health records and authorizations), relevant industry standards and our policies, including this Privacy Policy and our Terms of Use. 

Other uses. We may use your information to operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing, and improving our Services; developing new products and services; managing and evaluating the effectiveness of our communications; conducting market research, aggregating and anonymizing data, and performing data analytics and performing accounting, auditing, and other internal functions). 

We also may use your information in other ways for which we provide specific notice at the time of collection or otherwise with your consent. 

COOKIES AND INTEREST-BASED ADVERTISING 

Tracking tools we use. We and third-party ad technology providers may collect information about you and your devices over time and across different websites and online services through the use of tracking tools, including cookies, web beacons, clear GIFs, pixels, device identifiers and other online information-gathering tools. We may use these automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we may obtain through these automated technologies is described in the “Information we obtain by automated means” section of this Privacy Policy, above. We may use these automated technologies to: 

-Authenticate your account and store your password if you are a registered  account holder and otherwise detect and prevent fraud;

-Monitor the performance of our Services;

-Learn more about the way you interact with our Services and content;

-Personalize your experience on our Sites, Apps and Social Media Services;

-Optimize and tailor our Sites and Apps; 

-Make product recommendations, perform analytics, personalization and provide you with relevant advertising content on our Services and third-party websites and online services;

-Measure the effectiveness of the ads we serve you;

-Conduct data analytics and research to help us improve our Services and product offerings; and,

-Better understand our Site visitors and App users and their respective interests.

Advertisers or third-party ad technology companies working on their behalf sometimes use automated technologies to serve the ads that appear on our Sites and Apps. They automatically receive your IP address and other device identifiers when this happens. They may also use cookies to measure the effectiveness of their ads and to personalize ad content. 

INFORMATION WE DISCLOSE 

We may share information about you with third parties in order to conduct our business, when legally required, or with your consent, including: 

-Affiliates and Subsidiaries. We may share your information with our affiliates and subsidiaries for business, operational, promotional, marketing or other purposes consistent with this Privacy Policy.   

-Service Providers. We may disclose the information we obtain about you to service providers who perform services on our behalf (e.g., to  fulfill orders, deliver packages, send postal mail and/or email, analyze data, provide telehealth services, provide session replay services, provide marketing research and assistance, process credit card payments, detect and prevent fraud, and provide customer service including through automated and live chat features). Our service providers are restricted from using your personal information in any way other than to provide services for us. 

-Business Partners. With your consent and at your direction, we may share your information with our business partners (such as veterinarians, pet insurers, and animal shelters) so they can provide you with the services that you request or that may interest you.  

-Other Third Parties.  We may disclose your information to other third parties in connection with our marketing efforts to promote our Services, or as otherwise directed by you. 

-Business Transfer. We may disclose, transfer, or assign to our affiliates, or to one or more third parties, the information collected about you in the event that we sell or transfer (or contemplate the sale or transfer of) all or a portion of the assets or business of  Royal Pet Bakery and Grooming, including as part of an actual or contemplated merger, acquisition or joint venture. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, liquidation, divestiture, dissolution or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may transfer your personal information to a successor or to a third party that purchases our assets arising from such circumstances. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy. 

Protection of Royal Pet Bakery and Grooming. We may disclose information about you to the government or to other third parties to comply with applicable law and regulations, governmental and quasi-governmental requests, court orders, subpoenas and other legal process. We may also disclose information to third parties if necessary to (i) enforce any of the Terms of Use for our Services or any investigation of potential violations thereof, (ii) detect, prevent, or otherwise address fraud, security or technical issues, (iii) protect against harm to our Services and (iv) protect our rights, property or safety, or the rights, property or safety of our users or others. 

YOUR CHOICES 

You have certain choices in connection with the personal information we obtain about you, as described further below.   

Email marketing opt-out: If you wish to opt out of any of our marketing email communications you may contact us at the phone number or email address below, under the “Contact Us” section of this Privacy Policy. You also may follow the “unsubscribe” instructions included in our promotional emails. Please note that removal of user information from our database or “opting out” will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request.  If you unsubscribe from marketing communications, you may continue to receive transactional communications, such as email or text notifications about your order status, recall information and other administrative information. Your information will remain in our database, but will be marked as inactive so you do not receive marketing materials from us. 

DATA RETENTION 

We retain your information for the time period reasonably necessary to achieve the purposes described in this Privacy Policy, or any other notice provided at the time of collection, taking into account applicable statutes of limitation and records retention requirements under applicable law.  

DATA SECURITY 

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect.  

INFORMATION FROM CHILDREN 

The Sites and Apps are designed for a general audience and are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13 through our Sites and Apps. If we become aware that we have collected personal information from a child under 13 online without the consent of the child’s parent or guardian, we will use all reasonable efforts to promptly delete such information.    

HOW TO UPDATE YOUR INFORMATION 

You may correct or update certain information collected about you through our Services by contacting us at the email address noted in the “Contact Us” section of this Privacy Policy, below, or by editing your information and preferences .Following receipt of a request from you, we will take reasonable steps to update or correct your information. 

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CONTACT US 

If there are any questions regarding this Privacy Policy or our privacy practices, you may contact us using the information below. 

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